As your business grows, the importance of protecting your data increases too. Work today means a mutli-platform, multi-location operation is normal. Your employees might be increasingly separated by time, distance and device. That’s why Ricoh wants to help you identify the 5 biggest single threats to your growing business interests. For the full report, download [...]
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Small and medium businesses believe they are poised to beat their larger competitors to the finish line of digital maturity. 79% believe that their company has an implementation advantage over larger businesses because they can optimise processes quickly. But what steps can SMBs take to ensure they are not left behind by the rapidly changing [...]
Are small and large businesses equally positioned to achieve digital maturity? Both sides view the integration of new technology and digital into their work processes as paramount. However, recent research by Ricoh shows that SMBs see the race to digital maturity as an opportunity to exceed their larger competitors. Faster Processes According to research, a [...]
Good leadership has never been more important than in the era of digital maturity. Today, transformations are necessary to ensure that processes are not rendered obsolete by ever-changing technology. Leaders make decisions With technological advancement will come new ways of working. Leaders must drive these new ways of working with good decision making. Analysing data, [...]
Recent research by Ricoh suggests 71% of business leaders believe their organisations will achieve digital maturity within five years. A further 77% of business leaders view digital maturity as a priority for their organisation. But what do business leaders need to know about the path to achieving, and maintaining this? The payoff 68% of leaders [...]
Ricoh’s latest report into customer service across European brands, entitled ‘Triple R,’ uncovered new insights into how companies should broaden their digital reach. Reaching more individuals will ultimately result in more sales for your company. So how can you expand the influence of your brand today? The growing importance of reviews Whereas brands could traditionally [...]
Ricoh’s latest research for 2017 has revealed what really impresses consumers online, in 3 key stages: ‘Reach, Respond and Retain.’ We’re calling this the ‘Triple R’ of customer experience. Regardless of size, becoming a Triple R company is possible for all. Although top-rated brands in our full report are drawn from the 2016 Forbes Global [...]
Ricoh’s latest research, entitled ‘Triple R’ investigated the online experiences of 2,000 European respondents. We discovered that many brands respond well to customers, for example Pandora, Christian Dior and Adidas. However, others performed poorly and were left lagging behind. What are the common mistakes that brands make when interacting with customers, and how can you [...]
Ricoh’s latest research, ‘Triple R’ measured customer journeys across a diverse range of European brands. We discovered that 52% of consumers would spend less, or fail to purchase altogether if a brand didn’t meet their expectations. Why is this? Globalisation and digitalisation have created a highly competitive marketplace. As e-commerce grew 14.2% last year in [...]
All of us want to push the boundaries of what we’re capable of. In 2017, organisations are shaping new workplace frontiers, with digital innovation creating a completely new way of working. Modern leaders need to inspire their teams, implement the latest technology and stay ahead of the curve at the same time. With workspace under [...]