Across the public and private sectors, perspectives on the way we handle data are changing. A recent report from Ricoh with the Economist Intelligence Unit makes this plain. But the public sector can give some unexpected insight. What can governments’ approach to data technology add to your business processes?
The public sector shows some complacency when it comes to promoting tech-led change. Only 27% of government executives feel significant or extreme pressure to adapt to rapid change. By comparison, 38% of executives from other sectors feel the same. But due to emerging technology, change is coming to all workplaces.
Resource constraints still plague governments. Denmark, for example, need to cut costs by €1.6bn. They expect €760m of that to come from more effective use of technology. The public sector has no choice but to embrace digital processes. But how are they using technology, and how can your organisation do the same?
In Estonia, data interoperability is mandated by law. This means that if a citizen has provided the government information once, it is illegal to ask for the same information again. If the government wants to access the data, it must come from the source where it was first entered.
This has major implications for the Estonian government’s treatment of data. It means that data integration becomes fundamental principle of public services. Estonia now has 100 information systems connected through a data-exchange layer. This enables them to provide their citizens with 2,500 e-services.
The law has driven Estonia’s data online allowing maximum efficiency for its citizens. Improved connectivity has also enabled automated government services. Can your business approach data in the same way?
What this means for you
Unlike the public sector, there may not be a legal mandate in regards to your organisation’s data. But with the advent of GDPR, businesses should treat data connectivity and information sharing with equal seriousness. You need to prioritise making your data work for you.
With updated data processes, you will improve convenience and service for your clients. But following the public sector’s example, you will also make significant cost savings. In Spain, 3/4 of administrative procedures are now initiated online. This has saved companies €19bn in the past five years..
Business leaders should take note. Improve data integration and efficiency, just as governments have done. To find out more, download the full report below: