Business leaders in Europe are divided over the validity of cloud technologies for business processes, a report by Ricoh has found (A new perspective: Ricoh Document Governance Index). Technological change is happening rapidly, and many business leaders felt under pressure to keep up with the pace of this.
78% of leaders invest in technology for their firm before fully assessing its functionality. However, 68% of businesses felt that smartphones had made the management of business critical document processes easier, but that there can be a pressure of bringing together the processes and the technology effectively.
Over 70% of businesses use the cloud to enable mobile access to documents, but when asked leaders were divided on whether this actually benefitted processes.
Retail led the way in particular, with 70% of businesses in this industry using cloud tools for collaboration, and 61% using social networking tools. Overall, just as PCs redefined business in the 1980s, so today cloud-computing and big data will redefine business today.
This means that businesses should adopt a more mobile and social way of interacting with customers, suppliers and co-workers.