Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

Pen and paper ways of working may have been the traditional choice for us but new technologies have opened up much more engaging, interactive and effective ways to collaborate, share information and connect remote teams into a seamless, virtual ones.

Virgin Money is a prime example of having experienced inefficiencies by using the traditional flip chart method when recording internal IT incidents. This technique was proving to be extremely challenging to manage due to the high volume and demand on the bank’s IT operations and due to the inability to share recordings across multiple sites in real time via the flip chart itself with no means of save, email or print functionality.

Adopting the Ricoh Interactive Whiteboard solution means Virgin Money can digitally record information, share the information across multiple branches in real time and archive where necessary from a simple click of a button.

Jeff James, Team Lead for IT Incident & Problem Management, says: “The Ricoh Interactive whiteboard solution is extremely useful and now forms an integral part of Virgin Money’s IT incident management process. One benefit is the improvement in the way we collaborate and share knowledge and information between the Gosforth and Norwich teams, in real time. But the biggest benefit is being able to collate and record information efficiently and then create an accurate, reliable audit trail of incident management.”

Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

Find out how Virgin Money transformed IT incident management with Ricoh whiteboard Technology

View Case Study