Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

A Ricoh break-fix support service for Carpetright stores has seen the business reduce IT costs by up to 50% while dramatically improving quality of service. It has helped increase user productivity and store up-time. It has also developed a trusted partnership between Carpetright and Ricoh that has led to more improvements in strategic IT services and introduced innovative, mobile technologies to drive smarter working.
EXECUTIVE SUMMARY
Name: Carpetright
Location: Purfleet, Essex
Size: 3,000 staff
Activity: Retail
Challenges
  • Strategic objective for more streamlined business services
  • Existing store support service costly, inefficient and not fit for purpose
Solution
  • Ricoh IT Services 3-year break-fix support service
  • End user management
  • In-store mobile PoS system and hardware upgrade
Benefits
  • Drives up store productivity and efficiency by reducing store and IT equipment down time
  • Estimated to cut in-store IT service costs by up to 50%
  • Achieves 90%, sub-4-hour fix rate all within agreed SLAs
  • Provides a fast, seamless on-site service with automated support tools and processes
  • Trusted partnership delivers additional technology innovation

Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

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