Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

Specsavers, the UK’s leading retail opticians, has once again extended its 12-year partnership with Ricoh IT Services (ITS) because of the professional, reliable and excellent IT managed support service provided to Specsavers retail stores.

Not only will the next phase of the relationship see more service improvements, but both Specsavers and Ricoh have put in place a number of innovative measures to reduce contractual costs by 25 percent over the duration of the new five-year contract.

Executive summary

Name: Specsavers Opticians

Location: Multiple UK sites

Size: 30,000 staff globally

Activity: Retail opticians

 

Challenges

  • Ensure that IT equipment in 800+ high street stores in the UK, ROI and Netherlands is supported efficiently
  • Store revenue is dependent on EPoS equipment and other IT hardware suffering little or no downtime
  • Meet a corporate objective to continually reduce the cost of business services

Solution

Benefits

  • Expected to meet a 25% cost reduction target over the five-year contract period
  • Cost saving innovation achieved through Ricoh and Specsavers partnership
  • Provides Specsavers stores with a professional, reliable and low-cost IT support service Access to a network of highly experienced, professional engineers that is hard to replicate elsewhere Ricoh engineers ‘go the extra mile’ to deliver an excellent service
  • Provides a ‘can-do’ and proactive partnership that supports new ideas and requirements with a flexible and innovative approach

Ricoh Workstyle is no longer active. You can keep up to date with the latest thinking from Ricoh UK on our new blog, Ricoh Insights.

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