Business leaders are expecting wrenching change to their industry sectors in the future due to the impacts of technology, according to research by the Economist Intelligence Unit and sponsored by Ricoh.

The research, which is published in the report Agent of Change – The Future of Technology Disruption in Business, reveals that business leaders expect their customers to be the main source of new product or service ideas by 2020.

They see a shift towards decentralised business structures and more virtual working environments. Respondents also believe many of the industries in which they operate will be significantly altered between now and 2020, bearing little similarity to today.

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