Despite emerging technology and processes, reluctance to change outdated processes is still pervasive in some areas of the public sector and Government. Research suggests that 2/3 of government leaders agree that they need to change faster to adapt to changing business conditions.
But there is a failure to appreciate the urgency that is necessary in the modern age.
Too slow to adapt?
The European commission believes 50% of citizens will interface with the government online in the next three years.
They expect that 80% of businesses will do the same.
All people expect more and more digital resources to the available to them. Consumers with a choice between organisations will always pick the digital option.
Don’t fall into the same trap
Ricoh found that only 27% of government leaders feel significant or extreme pressure to adapt to the rapid change required. This is perhaps unsurprising since 55% expect to see minimal tech-led disruption in the next three years.
What is the lesson here for your business?